Refund and Returns Policy

This Return & Exchange Policy (“Policy”) is established by Salt City TuFeng E-Commerce Co., Ltd., located at First Floor, Room 103, Mingpin Stone Trading Center, Sheyang Port Economic Development Zone, Sheyang County, Yancheng. This Policy outlines the terms and conditions under which customers may request returns, exchanges, or refunds when purchasing products from our e-commerce operations. Our goal is to ensure transparency, reliability, and fairness in handling all post-purchase matters while maintaining the integrity and efficiency of our business.

This Policy applies to all purchases made through our online platforms, digital storefronts, or any sales channels operated directly by Salt City TuFeng E-Commerce Co., Ltd. By placing an order with us, customers acknowledge and agree to the terms described herein.

1. General Principles

We recognize the importance of a clear return and exchange process and are committed to protecting consumer rights while balancing the operational realities of handling products, logistics, and supply chain processes. This Policy is founded on the following principles:

• To provide customers with a fair and reasonable procedure for handling product dissatisfaction
• To maintain consistency and transparency in all return-related decisions
• To ensure the safety, hygiene, and integrity of all goods returned to our facility
• To comply with applicable consumer protection laws and business regulations

Customers are encouraged to read this Policy thoroughly before making any return or exchange request.

2. Eligibility for Returns and Exchanges

A product may be eligible for return or exchange under one or more of the following circumstances:

2.1 Defective or Damaged Items

A customer may request a return or exchange if the item:

• Arrives damaged
• Contains manufacturing defects
• Fails to function as intended
• Exhibits obvious quality issues not caused by customer misuse

The customer must provide valid evidence such as detailed descriptions, photographs, or videos demonstrating the defect.

2.2 Incorrect or Missing Items

Returns or exchanges may be requested if:

• The wrong item was delivered
• The product does not match the description or specifications listed
• Accessories or components are missing

2.3 Product Not as Described

If the received product significantly differs from the published images, features, materials, or dimensions, customers may request a replacement or return.

2.4 Other Reasonable Situations

We may evaluate other return requests not explicitly listed above on a case-by-case basis. Approval will be based on reasonableness, product condition, and compliance with this Policy.

3. Non-Returnable Items

To ensure hygiene, safety, and product integrity, the following items are not eligible for return or exchange except where legally required:

• Items that have been opened and used extensively
• Products damaged by customer misuse, improper installation, or unauthorized modification
• Items returned without original packaging, tags, labels, or accessories
• Products exposed to moisture, contamination, or improper storage
• Custom-made, personalized, or special-order products
• Clearance, promotional, or “final sale” items (where stated)

Salt City TuFeng E-Commerce Co., Ltd. reserves the right to refuse returns if the product condition does not meet the criteria defined in this Policy.

4. Return Window

Unless otherwise specified, the following timeframes apply:

• Customers must initiate a return request within 15 to 30 days from the date of delivery, depending on the product type and condition.
• Requests submitted beyond the applicable window may be denied.

The exact timeframe may vary depending on product category, local regulations, or specific listing descriptions.

5. Condition Requirements for Returned Items

To be eligible for return or exchange, products must meet all of the following conditions:

• The item must be unused, clean, and free from odor or contamination
• All original packaging, labels, tags, manuals, and accessories must be included
• The product must not show signs of wear, installation, or alteration
• For fragile items, the protective materials originally provided must be intact

Failure to meet these conditions may result in partial refunds, denial, or additional processing fees.

6. Return Procedure

Customers requesting a return or exchange must follow these steps:

6.1 Submit a Return Request

Customers must provide:

• Order number
• Product name
• Detailed explanation of the reason for return
• Proof of purchase
• Evidence of defect or issue (if applicable)

6.2 Await Approval

We will evaluate the request based on:

• Eligibility requirements
• Evidence submitted
• Product warranty (if applicable)
• Conditions stated in this Policy

6.3 Packaging the Product

Once approved, customers must:

• Pack the product securely
• Include all original materials and accessories
• Use suitable packaging to prevent damage during transport

6.4 Return Shipment

Customers are responsible for ensuring the product is shipped safely back to our designated return facility. Damages caused during return transit may affect eligibility.

7. Exchange Process

Once a returned product is received and inspected, an exchange may be issued under these conditions:

• Replacement stock is available
• The original product meets all return conditions
• The request fits within the Policy guidelines

If the replacement product is out of stock, customers may choose:

• A refund
• Exchange for a different product of equal or greater value (price differences apply)
• Store credit (if applicable)

8. Refund Policy

Refunds are issued only after the returned product has been inspected and approved. Refund processing may include:

8.1 Refund Method

Refunds may be issued through the original payment method or another method where applicable.

8.2 Refund Amount

Refunds may cover:

• Product purchase price
• Taxes (where applicable)

Refunds may not include:

• Shipping costs
• Packaging materials
• Additional service charges

Exceptions may apply where required by law.

8.3 Deductions

Deductions may apply under the following circumstances:

• Missing accessories
• Damaged packaging
• Signs of use not consistent with evaluation
• Any decrease in product value caused by customer handling

9. Return Shipping Costs

Shipping cost responsibilities vary:

9.1 Company-Covered Return Shipping

We may cover return shipping costs if:

• The wrong item was delivered
• The item is defective or damaged
• The product is significantly inconsistent with the description

9.2 Customer-Covered Return Shipping

Customers are responsible for return shipping costs for:

• Voluntary returns due to personal preference
• Choosing the wrong size, color, or model
• Buyer’s remorse
• Any issues not caused by the Company

Return shipping fees are non-refundable.

10. Lost or Damaged Returns

If the return shipment is lost, stolen, or damaged before reaching our facility, the customer is responsible for filing a claim with the carrier. We cannot process refunds or exchanges for items not received or received in a damaged state caused by return transit.

11. Order Cancellation

11.1 Before Shipment

Orders may be canceled at no additional cost if the cancellation request is made before the product ships.

11.2 After Shipment

If the product has been shipped, cancellation is not possible. Customers may request a return following the procedures in this Policy.

12. Refusal of Delivery

If customers refuse delivery without authorization:

• Return shipping and handling fees may be deducted
• The order may be considered an unauthorized return
• Refunds may be delayed or denied

13. Inspection and Verification Process

Every returned item undergoes a thorough evaluation, including:

• Verification of product authenticity
• Examination for signs of use or damage
• Review of packaging integrity
• Comparison with customer’s description of the issue

The Company reserves the right to issue decisions based on factual inspection results.

14. Special Circumstances

14.1 Bulk Orders

Bulk orders may have different return conditions due to:

• Complex logistics
• Custom packaging
• Special pricing agreements

14.2 Product Category Restrictions

Certain categories (fragile goods, large items, hygiene-sensitive items, etc.) may require stricter return rules.

14.3 Seasonal or Limited Editions

Seasonal or limited-edition goods may not be eligible for standard returns.

15. Abuse Prevention

To protect our operations, we may deny return requests from customers who demonstrate:

• Repeated excessive return behavior
• Fraudulent claims
• Abuse of promotional policies
• Attempts to return used or damaged items falsely

We reserve the right to restrict future transactions.

16. Policy Updates

Salt City TuFeng E-Commerce Co., Ltd. may update this Return & Exchange Policy from time to time to reflect:

• Legal requirements
• Operational changes
• Product category updates
• Business needs

Revised versions will include an updated “Last Updated” date. Continued use of our services constitutes acceptance of the updated terms.

17. Contact for Return Matters

Return-related inquiries should be addressed through the official channels associated with:

Salt City TuFeng E-Commerce Co., Ltd.
First Floor, Room 103, Mingpin Stone Trading Center, Sheyang Port Economic Development Zone, Sheyang County, Yancheng