Shipping Policy

This Shipping Policy (“Policy”) is established by Salt City TuFeng E-Commerce Co., Ltd., located at First Floor, Room 103, Mingpin Stone Trading Center, Sheyang Port Economic Development Zone, Sheyang County, Yancheng. This Policy outlines the terms and conditions governing all shipping, order handling, delivery processes, logistics arrangements, and related procedures for purchases made through our platform. By placing an order with us, customers acknowledge, understand, and agree to all terms presented in this Policy.

We aim to provide a transparent, professional, and reliable shipping experience. Our commitment includes ensuring clear communication, predictable delivery expectations, and secure methods for handling and transporting all products.

1. Overview of Shipping Services

Salt City TuFeng E-Commerce Co., Ltd. offers shipping services for products purchased from our online platforms, third-party sales channels, or any affiliated digital storefronts. Our shipping operations are designed to:

• Deliver products safely and efficiently
• Provide customers with timely delivery updates
• Reduce risks of loss, delay, or damage during transit
• Comply with all relevant laws and regulations regarding domestic and international logistics

Shipping terms may differ based on product type, destination, carrier availability, and logistical constraints.

2. Shipping Coverage

2.1 Domestic Shipping

We offer shipping services across regions where carriers and logistics providers operate normally. Delivery availability may vary due to:

• Remote or restricted areas
• Local regulations
• Carrier limitations
• Weather or environmental conditions

2.2 International Shipping

Depending on product category and applicable laws, international shipping may be available. Not all items can be shipped internationally because of:

• Customs restrictions
• Import/export policies
• Product type and material limitations

Customers are fully responsible for compliance with the destination country’s import regulations.

3. Order Processing Time

Order processing time refers to the period required to prepare the product for shipment before it is handed over to the logistics provider. Processing time includes:

• Order verification
• Inventory checks
• Quality inspection
• Packaging
• Labeling and documentation

3.1 Standard Processing Time

In general, orders may require 1–5 business days to process. Processing time may vary based on:

• Order volume
• Product category
• Stock availability
• Special packaging needs

3.2 Peak Seasons and Unexpected Delays

During high-demand periods such as holidays, seasonal sales, or promotional events, processing times may extend beyond normal ranges. Additional delays may be caused by:

• Severe weather
• Supply chain disruption
• Public holidays
• Changes in transport regulations
• Epidemic-related control measures

We strive to minimize delays, but processing time is not guaranteed.

4. Shipping Timeframes

Shipping time begins once the order is handed to the carrier. Estimated delivery times depend on:

• Shipping destination
• Carrier operations
• Transportation distance
• Customs clearance (for international orders)

4.1 Standard Delivery Time

Domestic shipping typically ranges from 3–15 business days, depending on region and carrier performance.

4.2 International Delivery Time

International shipping may require 7–45 business days depending on:

• Customs policies
• Local delivery networks
• Transportation mode (air, sea, land)

4.3 No Guarantee of Exact Delivery Date

Delivery estimates are based on average carrier performance and are not guaranteed due to factors beyond our control.

5. Shipping Methods and Carriers

We may use various shipping methods, depending on product dimensions, weight, and value. Carriers may include:

• Standard logistics providers
• Express shipping companies
• Freight services for heavy or bulky items
• Postal services

We reserve the right to select, change, or upgrade carriers based on operational needs.

6. Shipping Fees

Shipping fees may vary depending on factors such as:

• Delivery location
• Package weight and dimensions
• Type of product
• Shipping method chosen
• Special handling requirements

6.1 Standard Shipping Fees

Shipping costs may be calculated at checkout or specified separately depending on the sales channel.

6.2 Heavy, Oversized, or Fragile Items

Such items may incur additional fees due to:

• Specialized packaging
• Handling requirements
• Special transport arrangements

6.3 Free Shipping

If promotions include free shipping, conditions may apply—for example:

• Minimum purchase amount
• Eligible product categories
• Geographical limitations

7. Packaging and Handling

We are committed to ensuring that all products are packaged securely to minimize risks of damage during transit. Packaging procedures may include:

• Protective foam, bubble wrap, or cushioning
• Reinforced boxes
• Waterproof or sealed outer layers
• Category-specific safety materials

Certain items may require custom packaging to meet transport safety standards.

8. Shipment Tracking

Once an order has been shipped, customers may receive a shipment tracking number from the logistics provider (depending on the carrier). Tracking may allow customers to:

• Monitor shipment status
• View transit progress
• Check estimated delivery dates

Tracking availability depends on carrier support and regional limitations.

9. Delivery Attempts and Re-Delivery

9.1 Failed Delivery Attempts

Carriers may attempt delivery multiple times. Delivery may fail due to:

• Incorrect or incomplete address
• Recipient not available
• Restricted access areas
• Delivery refusal

9.2 Re-Delivery Charges

If re-delivery is required, additional charges may apply and will be the responsibility of the customer.

9.3 Unclaimed Packages

If a package is returned to our facility due to failed delivery attempts or customer non-response:

• Shipping fees may be deducted from any applicable refund
• Additional return-to-sender fees may apply

10. Address Accuracy and Verification

Customers must provide:

• Accurate delivery address
• Correct recipient name
• Complete region and postal information

We are not responsible for delays or lost shipments caused by inaccurate address details. If an incorrect address results in delivery failure, customers bear all resulting costs.

11. Customs, Duties, and Taxes (International Orders)

For international shipments, customers are fully responsible for:

• Customs duties
• Import taxes
• Clearance fees
• Any additional charges imposed by authorities

Customs delays are outside our control and may require additional processing time.

12. Risk of Loss

The risk of loss transfers to the customer once:

• The product is handed to the carrier, or
• As specified by local laws governing commerce and logistics

We are not responsible for:

• Packages lost due to incorrect address
• Theft after delivery
• Carrier mishandling beyond legal liability standards

13. Damaged, Lost, or Stolen Packages

13.1 Damaged Shipments

If a customer receives a damaged package:

• They must document the damage immediately
• Photographs or videos should be taken
• The outer packaging and product condition should be recorded

13.2 Lost Packages

If the carrier confirms a package as lost:

• We will investigate with the carrier
• Replacement, store credit, or refund may be issued depending on product type and availability

13.3 Stolen Packages After Delivery

If tracking shows “delivered” but the customer cannot locate the package:

• The customer must check all possible delivery locations
• The customer must check with neighbors or building staff if applicable

We cannot be responsible for theft occurring after delivery confirmation.

14. Special Handling for Fragile, High-Value, or Bulky Items

Certain items require unique handling due to:

• Fragility
• High value
• Oversized dimensions
• Special material characteristics

These items may require:

• Wooden crates
• Palletization
• Shock-absorbing insulation
• Mandatory signature upon delivery

Extra fees may apply depending on logistics needs.

15. Prohibited or Restricted Items

Some items cannot be shipped due to:

• Carrier restrictions
• State or national regulations
• International import/export laws

If an order includes restricted items:

• Shipment may be delayed
• Cancellation may occur
• The customer may need to provide additional documentation

16. Order Cancellation and Modification

16.1 Before Shipment

Customers may request cancellation or modification before the order ships. Approval depends on whether the order has begun processing.

16.2 After Shipment

Once shipped, orders cannot be cancelled. Customers must follow the return process outlined in the Return & Exchange Policy.

17. Force Majeure

Shipping delays may occur due to circumstances outside our control, including:

• Natural disasters
• Severe weather
• War or political instability
• Customs shutdowns
• Carrier system failures
• Pandemics
• Labor strikes

During such events, delivery timelines may be extended.

18. Refusal of Delivery

If a customer refuses delivery without authorization:

• Return shipping fees may be charged
• Restocking fees may apply
• Refund may be delayed or denied depending on product condition

19. Logistics Partner Responsibilities

Carriers are responsible for:

• Transporting goods safely
• Maintaining tracking information
• Providing delivery attempts
• Handling customs documentation (where applicable)

Salt City TuFeng E-Commerce Co., Ltd. does not control carrier operations.

20. Policy Updates

We may revise this Policy to:

• Reflect changes in logistics operations
• Comply with new laws or regulations
• Improve clarity and fairness

Updated versions will include a revised “Last Updated” date.

21. Shipping-Related Inquiry Contact

All shipping-related inquiries should be addressed through official communication methods associated with:

Salt City TuFeng E-Commerce Co., Ltd.
First Floor, Room 103, Mingpin Stone Trading Center, Sheyang Port Economic Development Zone, Sheyang County, Yancheng